Personal Information Protection Policy
DMM.com LLC (the "Company") handles personal information in accordance with the personal information protection policy of the DMM Group (the companies listed as DMM group companies on our group website (https://dmm-corp.com/company/group/) (collectively, the "Group")).
DMM Group Personal Information Protection Policy
The Group recognizes the importance of personal information in conducting its business and considers the appropriate handling of personal information a social responsibility.
Therefore, to address the appropriate handling of personal information as an organization, the Group establishes this Personal Information Protection Policy as follows, notifies its employees of it, and strives to protect personal information. However, if a Group company establishes personal information protection guidelines, privacy policies, or any other policies regarding personal information protection (collectively, "Individual Privacy Policies"), the Individual Privacy Policies of that company prevail. Please check the website of each Group company for its Individual Privacy Policies.
For terms not defined in this Personal Information Protection Policy, the definitions in the Act on the Protection of Personal Information (the "Personal Information Protection Act") apply.
Compliance with Laws and Regulations
To handle personal information appropriately, the Group complies with the Personal Information Protection Act and related laws and regulations.
Security Control Measures
The Group takes appropriate security control measures to prevent the loss, alteration, leakage, etc., of personal information.
The Group also appropriately supervises employees and contractors who handle personal information.
Acquisition and Use of Personal Information
The Group does not acquire personal information by deceit or other wrongful means.
The Group uses personal information only within the scope of the purposes of use notified or announced in advance. The Group does not use personal information in a manner that may encourage or induce illegal or unjust acts.
Provision of Personal Information to Third Parties
Except as required by law, the Group does not provide personal information to third parties without the prior consent of the individual.
Disclosure, Correction, Suspension of Use, Deletion, etc., of Personal Information
If the individual requests the disclosure, correction, addition, deletion, suspension of use, erasure, etc., of their personal information, the Group will respond appropriately after verifying the individual's identity.
Handling of Personal Information
Regarding the handling of customers' personal information, the Company hereby announces the following matters based on the Personal Information Protection Act.
For terms not defined in these provisions, the definitions in the Personal Information Protection Act apply.
1. Name of the Business Operator Handling Personal Information
DMM.com LLC
Sumitomo Fudosan Roppongi Grand Tower 24F, 3-2-1 Roppongi, Minato-ku, Tokyo
Chief Executive Officer: Keishi Kameyama
2. Personal Information to be Acquired
The Company may mainly acquire the following personal information:
- Information provided by customers (Name, date of birth, address, telephone number, email address, nickname, handle name, etc.)
- Payment-related information (Credit card information, bank account information, and other settlement-related information)
- Information automatically acquired in connection with the use of services (Device information, login information, account information, service usage information, etc.)
- All other personal information acquired by the Company regarding customers during the provision of services
3. Purpose of Use of Personal Information
- To provide services
- To process payments and bill for services
- To verify the identity of customers
- To respond to inquiries from customers
- To provide after-sales service
- To provide information on services and campaigns of the Company and other companies (via telephone and email)
- To send important notices such as maintenance information
- To conduct questionnaire surveys, analysis, and marketing research and analysis
- To display advertisements
- To improve services
- To prevent unauthorized use of the Company's services
- To make credit decisions for customers and collect debts
- To perform administrative tasks related to transactions with customers
- To make necessary communications to customers
- To analyze information such as website browsing history and purchase history to deliver advertisements tailored to customers' hobbies and preferences, and to propose the Company's services
- For use incidental to the above purposes of use
- For other purposes stipulated in the Company's Terms of Use, etc.
If the Company acquires and uses personal information for purposes other than those listed above, the Company shall announce them separately on its website, etc.
4. Retention Period of Personal Information
The Company will retain your personal information until the purpose of use of the personal information is achieved, or until you request the deletion of your personal information. However, the Company determines the specific retention period based on the purpose of use, the nature of the personal information, and the necessity to retain the personal information for legal or business reasons.
5. Provision of Personal Information to Third Parties
- The Company may provide your personal information to business operators performing such services within the scope necessary to achieve the purpose of use.
- In addition to the above, except in cases where customer consent is not required by the Personal Information Protection Act and other laws and regulations, the Company will provide personal information to third parties (including companies listed as DMM group companies on our Group website (https://dmm-corp.com/company/group/) and third parties located in foreign countries) only if the Company obtains the customer's consent (including cases where the customer applies for a service after agreeing to terms and conditions that state that the Company provides information to third parties).
Status of Provision to Third Parties in Foreign Countries
The Company may provide customers' personal information to third parties located in foreign countries within the scope necessary to achieve the purpose of use.
| Country Name | Personal Information Protection System |
|---|---|
| United States of America | Please refer to the Survey Results by the Personal Information Protection Commission (Federal) |
| United States of America (California) | Please refer to the Survey Results by the Personal Information Protection Commission (California) |
| United States of America (New York) | Please refer to the Survey Results by the Personal Information Protection Commission (New York) |
| State of Israel | Please refer to the Survey Results by the Personal Information Protection Commission |
| People's Republic of China | Please refer to the Survey Results by the Personal Information Protection Commission |
| Hong Kong | Please refer to the Survey Results by the Personal Information Protection Commission |
6. Provision of Personal Information to Contractors
The Company may entrust all or part of the handling of personal information to third parties (including third parties located in foreign countries) within the scope necessary to achieve the purpose of use.
7. Joint Use of Personal Information
The Company may jointly use the personal information of customers within the scope necessary to achieve the purpose of use.
(1) Items of Personal Information to be Jointly Used
The Company may jointly use the following items, as described in "2. Personal Information to be Acquired":
- Information provided by customers (Name, date of birth, address, telephone number, email address, nickname, handle name, etc.)
- Payment-related information (Credit card information, bank account information, other settlement-related information, purchase history, and payment history)
- Information automatically acquired in connection with the use of services (Device information, login information, account information, service usage history, etc.)
- All other personal information acquired by the Company regarding customers during the provision of services
(2) Scope of Joint Users
DMM.com LLC, EXNOA LLC, Digital Commerce Inc.
(3) Purpose of Use by Joint Users
Same as the purposes of use listed in "3. Purpose of Use of Personal Information".
(4) Name of the Person Responsible for the Management of Personal Information to be Jointly Used
DMM.com LLC
Sumitomo Fudosan Roppongi Grand Tower 24F, 3-2-1 Roppongi, Minato-ku, Tokyo
Chief Executive Officer: Keishi Kameyama
8. Inquiries Regarding Disclosure, Correction, Suspension of Use, Deletion, etc., of Personal Information
When the Company receives a request for the disclosure, correction, addition, deletion, suspension of use, erasure, etc., of personal information, the Company will respond after verifying the identity of the customer through our prescribed procedures.
Inquiries
DMM.com LLC Personal Information Desk
3-2-1 Roppongi, Minato-ku, Tokyo 106-6224
Sumitomo Fudosan Roppongi Grand Tower 24th floor
E-MAIL: contact@airouter.dmm.com
Reception hours: 11:00-17:00 (excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and Golden Week in Japanese calendar)
9. Revision
The Company may review and revise this "Handling of Personal Information" as appropriate without prior notice. The revision applies from the time the Company announces it on the Company's website, etc.
Enacted: October 23, 2026